Contacts Royaume-Uni

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Nos clients

Notre équipe dédiée au service client est là pour vous aider. Pour nous contacter, veuillez visiter notre page pays du Royaume-Uni et cliquer sur le lien associé à votre marque de police d’assurance.

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Nous rejoindre

Si vous recherchez des opportunités de carrière dans l’un de nos bureaux au Royaume-Uni, veuillez visiter notre site carrière.

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Complaints management

Our aim is to make sure all our customers get the best possible service.  However, we recognise that sometimes we don’t get things right.  If you have experienced a problem, we will aim to resolve this as quickly and as fairly as possible. You can write or ring us using the contact details in your policy documentation or alternatively you can e-mail us at contact@aioinissaydowa.eu. Please include details of your policy/claim number if appropriate.

We aim to sort out your concern as quickly as possible but if it cannot be resolved straight away, we will acknowledge your complaint and let you know when you can expect a response.  However, if it seems as if the matter is going to take longer to look into, we will contact you with an update and an expected date of response within 20 working days.

 

 

 

 

 

 

 

If we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the resolution, you can refer your complaint to the Financial Ombudsman Service.  If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you will need to do this within six months from the date of our final response.

The Financial Ombudsman Service aims to resolve complaints that consumers and financial organisations haven’t been able to resolve between themselves. To find out more visit www.financial-ombudsman.org.uk

 

You can contact the Financial Ombudsman Service:

By phone:           0300 123 9 123

In writing at:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Or by email:        complaint.info@financial-ombudsman.org.uk

 

Additionally, if you have bought a policy online you can submit a complaint here through the ODR website: http://ec.europa.eu/consumers/odr/ . The ODR has been set up by the European Commission to help consumers within the EU who are unhappy with the goods or services they have bought online. They will then forward your complaint on to the Financial Ombudsman Service (FOS) in order to help you get your complaint resolved.